Refund policy for  the IJSIE

Thank you for considering the IJSIE for your publication needs. We strive to provide a seamless and satisfactory experience to our authors. The copyediting registration and production phases are entered after the author’s paper is approved for publication in The IJSIE. During these stages, authors are required to pay the publication fees based on their specific author category. At least one author of an accepted paper must complete the registration process to ensure the paper’s inclusion in the Journal’s publication.

Refund guidelines
We understand that some situations may arise where a refund is requested. This refund guideline outlines the terms and conditions for obtaining a refund for any transaction related to our journal:

1. Eligibility for refund
• Refunds will only be considered for payments to the GAERPSY Publishing,
• Only the person or entity making the original payment can request a refund.

2. Valid reasons for refund
• Duplicate payment: In the event of accidental duplicate payments, we will issue a full refund for the additional refund.
• Service unavailability: If, due to unforeseen circumstances, we are unable to provide the promised services (e.g., publication processing, indexing, or archiving), you may be eligible for a refund.
• Payment errors: Refunds may be considered for payments made in error, such as overpayments or incorrect billing amounts.

3. Refund pequest procedure
• You must submit a written request within 30 days of the original payment date to request a refund.
• The request must include the following details:
• Full name of the payee
• Contact information such as email address, phone number, etc.
• Payment date and transaction ID
• Reason for the refund request
• Supporting documents or evidence, if applicable

4. Refund processing
• Refund requests will be thoroughly reviewed, and a decision will be communicated to you within 14 business days of receiving the refund request.
• If your request is approved, the refund will be issued using the same payment method used for the original transaction; otherwise, it will be mutually agreed upon.

5. Refund amount
• The refund amount will be determined based on the specific circumstances of each case.
• The full amount of the excess payment will be refunded for duplicate payments and payment errors.
• In the case of service unavailability, a pro-rated refund may be provided, considering the portion of the service not delivered.

6. Non-refundable situations
• Manuscript Processing Fee: Manuscript processing fees are non-refundable once the editorial process has commenced.
• Article Publication Charges (APCs): APCs are non-refundable once an article is published.

NOTE

It is important to note that the refund policy modification is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.
For refund requests or any related inquiries, please contact us via email at Editor-ijsie@gaerpsy.com and we will assist you.