Transformative approaches to managing student unrest in a South African university

Abstract

Higher education and training institutions in South Africa have experienced widespread student unrest and crises in recent years, particularly within universities. This issue has been attributed to strained relationships between students and university management. Therefore, it is imperative to address the conflict gap between students and management in order to promote peaceful university operations. This study employed qualitative research, utilising decoloniality theory and a transformative paradigm lens within a qualitative research approach and participatory research design. Data was collected through focus group discussions (FGDs), with participants selected using a homogeneous sampling technique. For this study, three management employees, three students (SRC members), three lecturers, and three security officers from the chosen university were selected as participants using the homogeneous sampling technique. Data analysis was conducted using Braun and Clarke's six-step thematic analysis. One of the key findings is that the lack of a proper structure to manage unrest and the failure to involve students in decision-making pose significant challenges in the management of student unrest. The potential solutions to these challenges include the establishment of appropriate structures, the involvement of stakeholders in decision-making processes, and the development of common ground among stakeholders. These solutions could effectively address the issue at hand. Furthermore, a major recommendation is to engage society in order to address student unrest comprehensively. The study concludes that applying principles of openness and integrity is crucial in building and maintaining trust among stakeholders, as trust has been identified as a significant factor in bridging the gap between them.